Excursions – General Conditions
All excursions start at our premises on Marešova 12 and require a minimum of 15 participants and CA Institute of Languages reserves the right to cancel a tour should there be an insufficient number of participants.
Reservation of an excursion
Please either complete our online application at: http://ca-school.cz/no-menu/excursions/?lang=en or send an email to email@example.com with complete details of your desired excursion and excursion date and your name in full as it appears on your ID card or passport.
Confirmation of and payment for a tour
After receipt of the application form, CA Institute of Languages will confirm the booking on weekdays within 48 hours.
The reservation of the tour you have ordered is only valid for 7 days. After 7 days the reservation is cancelled. Only after receipt of the appropriate payment for the excursion that you ordered is participation in the excursion guaranteed.
Terms of payment
Payment must be made in Czech crowns (CZK) in advance in cash to CA Institute of Languages. CA Institute of Languages’ representative will be present on the premises during hours of operation. After receipt of the appropriate payment for the excursion you ordered a receipt of payment will be issued to you by CA Institute of Languages.
Reservation changes and refunds
CA Institute of Languages must be informed in writing in case of a change of name of a participant, a cancellation of a reservation, or any other changes concerning a reservation.
CA Institute of Languages will confirm the cancellation or any change to the reservation on weekdays within 48 hours. CA Institute of Languages will make any corresponding refund within one week of receipt of the information about a change or cancellation.
Cancellation or change policy
In case of a cancellation of an excursion reservation or a change in the name of a participant, the following conditions will be applied by CA Institute of Languages:
- cancellation from 14 to 7 days before the date of departure of the excursion ordered: cancellation fee of 50% of the price of the excursion
- cancellation less than 7 days before the date of departure of the excursion ordered or no show: no refund
- change of name of participant less than 7 days before the date of departure of the excursion ordered: fee of 25% of the price of the excursion
- change of name of participant more than 7 days before the date of departure of the excursion ordered: no charge
Should the excursion be cancelled because of an insufficient number of participants, CA Institute of Languages will refund the full price of the tour.
CA Institute of Languages is empowered to impose immediate cancellation of participation in an excursion during its course if a participant, despite warnings, seriously violates any of the following – good morals, the legal or contractual obligations of the accommodation facilities and/or the transport company, the regulations of places and monuments visited – or carries out destructive and/or violent activities.
There is no pre-warning obligation on the side of a provider of facilities and services or CA Institute of Languages in the case of serious violations of the obligations of the participant, including also vandalism, physical violence, violating responsibilities under the influence of alcohol, narcotics or psychoactive substances, invasion of privacy, and violation of night-time quiet hours in the accommodation facilities.
Night-time quiet hours are from 22:00 to 6:00 (10 pm to 6 am). During these hours participants are required to take such measures as to prevent any kind of noise; it is especially forbidden to play musical instruments or to sing or talk loudly (outside the areas set aside for those purposes). Radios, television sets and other appliances must be turned down so that the noise does not disturb other residents of the accommodation facilities.
Each participant is responsible for observing the regulations of the accommodation facilities and will compensate the accommodation facilities in full for any damage caused.
On checking in at the accommodation facilities participants will obtain one key for their room and a key for the main entrance. Additional keys are handed over by the reception desk only if a deposit is made.
Participants are responsible for locking their rooms and for observing the fire and safety regulations and related instructions on the notice boards of the accommodation facilities.